FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

How do I know when to pickup if I chose local pickup over shipping?

You MUST be a member of the FB VIP GROUP to choose local pickup. This is where a local pickup post is updated daily. It is pinned at the top of the fb group to be found easily. Once your order is ready for pickup, you will receive an email or text depending on the method chosen when you setup your account, stating that your order is ready for pickup. Once you have that email, you will check the local pickup post in the FB group, to find the coordinating pickup bin number where your items will be.

How long does shipping/pickup take?

Due to high demand, all orders will ship within 10-18 business days from the date that you place your online website order. Weekends & federal holidays are NOT included in business day turnaround times. We do hundreds of orders weekly, & always strive to get your items out as quickly as possible.

How do I track my order?

When you place your order online, you will receive an order confirmation email or text depending upon which method you setup your account with. Once your order has shipped, the tracking number is sent to the same method(email or text) & can be tracked on the USPS website. In the event you can not find the email, you need to search VINYL DESTINATION in your spam/promotion folders. They tend to go in there if we are not on your subscribed list.

Returns

Am I able to return or exchange an item?

General

What payment methods are accepted?

We accept credit/debit card, paypal, sezzle, shop pay installments, & apple pay. All payment methods are listed in the checkout cart.

Is my order ready?

While I know everyone is excited to get their items, please remember this is a one mama ran shop. I do hundreds of orders weekly & rarely take any time off. There is a system to check for your order when its ready for pickup or has shipped. I get dozens of messages daily asking, & I do not mind to help at all, but I'm not able to answer everyone back immediately. Please refer to FAQ on how to find when your item is ready.

Do you offer bulk pricing?

We do! Please email us at support@vinyldestinationky.com for more info. Bulk pricing begins at 50 pieces of the same one colored design & 75 pieces for the same two colored design.

How does this fit?

Every single item in the shop has a description underneath. We always use unisex sizing unless it is otherwise stated differently in the description. VERY RARELY do we offer anything but a unisex fit & if so, it's noted.